TON furniture warranty | Canada
complaints, warranties
1. In the event of all the consignments, the Purchaser shall check them, as soon as they arrive, for correctness of the items delivered, for their completeness, and/or for any visible damages suffered during the transportation. The revealed defects must be indicated in the delivery note and confirmed by the haulage agent otherwise they shall not be recognized. All other defects that the Purchaser reveals as soon as the goods are unpacked must forthwith be reported by the Purchaser to the Seller in writing. The Seller provides the Purchaser selling products with the TON trademark (TON Collection) with the quality warranty of 5 years for the construction and 2 years for cane from the goods delivery. Other products (without any designation or with designation of other trademarks - Alternative by TON) are subjected to the relevant legal regulations regarding the liability for quality. In both cases the Purchaser is obligated, among others, to thoroughly check and tighten screw joints and to check the wearing of glides following the “Furniture Care and Maintenance” instructions.
2. In case of private person (non business entity) claims for damages shall follow civil law of the respective country and The Seller’s complaints’ regulations.
3. The defect liability shall not ensue where the goods have demonstrably been used in dispute with the “Furniture Care and Maintenance” instructions delivered by the Seller and/or used inconveniently in respect of its utility characteristics and in dispute with the purpose the goods are designed to be used for or when it has been subsequently modified. Similarly, the goods may not be returned because of minor discrepancies in color shading, mainly because of the natural features of the materials used. Neither the defect liability nor the quality warranty shall apply to the goods wear and tear due to its normal use.
4. Until the liability for a defect is proven to the Purchaser, it is understood that the Seller is liable for the defect and is obligated to remove it. If it is proven that the Seller is not liable for the defect, the Purchaser undertakes to compensate the Seller for the justified costs associated with the defect removal and to pay an extra charge of 20%.
2. In case of private person (non business entity) claims for damages shall follow civil law of the respective country and The Seller’s complaints’ regulations.
3. The defect liability shall not ensue where the goods have demonstrably been used in dispute with the “Furniture Care and Maintenance” instructions delivered by the Seller and/or used inconveniently in respect of its utility characteristics and in dispute with the purpose the goods are designed to be used for or when it has been subsequently modified. Similarly, the goods may not be returned because of minor discrepancies in color shading, mainly because of the natural features of the materials used. Neither the defect liability nor the quality warranty shall apply to the goods wear and tear due to its normal use.
4. Until the liability for a defect is proven to the Purchaser, it is understood that the Seller is liable for the defect and is obligated to remove it. If it is proven that the Seller is not liable for the defect, the Purchaser undertakes to compensate the Seller for the justified costs associated with the defect removal and to pay an extra charge of 20%.
HOW TO SUBMIT A WARRANTY CLAIM?
1. All claims must be submitted to [email protected] in writing within 15 days of product failure.
2. To submit a claim, provide the following:
o Pictures showing the defective part, the entire product, and bottom of the seat with any available stamps
o Invoice number relevant to the claimed product
o The quantity that is subject to a claim
o Details relevant to the claim
o Return of the claimed product for review upon request to Smart Idea Inc. / TON Canada at the Buyer’s expense.
3. Smart Idea Inc. may deny any claim where the Buyer does not provide relevant and complete information in a timely manner.
2. To submit a claim, provide the following:
o Pictures showing the defective part, the entire product, and bottom of the seat with any available stamps
o Invoice number relevant to the claimed product
o The quantity that is subject to a claim
o Details relevant to the claim
o Return of the claimed product for review upon request to Smart Idea Inc. / TON Canada at the Buyer’s expense.
3. Smart Idea Inc. may deny any claim where the Buyer does not provide relevant and complete information in a timely manner.
